Fair Use Policy

1. Why we have this policy

PinAppAI offers a generous Free plan and competitively-priced paid plans. To keep the Service fast and affordable for everyone, this Fair Use Policy sets out the limits and prohibited behaviours that protect legitimate users from abuse. It is incorporated into our Terms of Service by reference; material breaches are grounds for suspension or termination.

2. What is never allowed (regardless of plan)

• Embedding the widget on domains you do not control — i.e. impersonating another company or collecting feedback fraudulently. Widgets ship with a per-project allowed-origins list; bypassing it is prohibited.
• Uploading illegal content — content that infringes copyright, contains malware, depicts child sexual abuse material (CSAM), or otherwise violates applicable law.
• Capturing third-party content without consent — using the screenshot feature to capture content the end user has not consented to share (for example, third-party content visible in the same viewport that contains other people’s personal data).
• Reverse-engineering the widget or API — to extract another customer’s data, bypass authentication, or evade rate limits.
• Sending unsolicited marketing — through the workspace invite system or by stuffing solicitations into comment text.
• Misusing AI features — using transcription or analysis features to process content unrelated to feedback workflows (e.g. as a generic transcription service for podcasts or meetings).
• Denial-of-service or rate-limit evasion — automated attempts to exceed limits, distribute usage across many accounts to circumvent them, or interfere with availability.
• Crypto mining or other resource-exhaustion abuse — running computation on our infrastructure unrelated to the Service’s intended purpose.

3. Resource limits

Limits are subject to change as we learn usage patterns. We provide 30 days’ notice before tightening limits in a way that would affect existing users.

• Free plan: up to 100 feedback submissions per month, 50 screenshots per month, 200 transcription seconds per month, 10 MB total R2 storage per workspace.
• Paid plans: per-plan limits are published at /pricing/.
• API rate limits: 60 requests per minute per project key (widget) and per user session (admin). Burst of up to 120 requests over 10 seconds is permitted.
• Maximum screenshot size: 5 MB per upload.
• Maximum comment length: 10,000 characters.

4. What happens when a limit is exceeded

• Soft limit reached (~80%): in-app warning plus an email notification.
• Hard limit reached (100%): submissions return HTTP 429 with a Retry-After header. Existing data remains fully accessible and exportable.
• Persistent abuse: manual suspension after at least one written warning, except for clearly malicious behaviour (e.g. CSAM, denial-of-service) where suspension is immediate. Data export remains available for 30 days post-suspension before deletion.

5. Reporting abuse

If you believe a PinAppAI user is violating this policy — for example, embedding our widget on a phishing site or harvesting personal data without consent — please report it to [email protected]. We act on credible reports within 72 hours.

6. Changes

Material changes to this policy are communicated 30 days in advance via email and a changelog entry.

7. Contact

[email protected]